Claims Newsletter
Before using a claims firm
A five-minute contract check
- Check the firm on the FCA Register if it provides regulated claims management.
- Ask for the total fee, including VAT and any exit charge.
- Confirm exactly which agreements the authority covers.
- Keep the contract and every message.
- Ask how to cancel and whether duplicate representatives are involved.
The FCA has acted against adverts that failed to explain fees or that implied consumers could not complain for free.